Refund policy

1. Right of withdrawal

Upon delivery of the Goods, you will promptly examine them. If any of the goods ordered have been damaged in transit or have been incorrectly shipped or are defective through faulty material or factory workmanship. You must notify us by writing to us through email at PawPawBark@mvbrilliance.com within 30 days from the date of delivery of the relevant goods.

Please Note: You will be deemed to have accepted such Goods if you fail to notify us within such period.

 

2.Return & exchange conditions

Items returned without authorization will not be accepted.

Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.

PawPawBark does not accept returns for the following products:

Used products (We reserve the right to determine whether an item has been used)
Custom orders
Products purchased from another source other than our website, https://PawPawBark.com/
Products deemed to be in unsellable condition (We reserve the right to determine whether an item has been washed)
If it has been 30 days since you received your product, we will not accept a return
Please note that all sale items are final sale and not eligible for return or exchange.

3. General Return Process

Initiate a return:

Please email us at PawPawBark@mvbrilliance.com with photos and/or videos of the items and let us know your order number.

Our customer service staff will determine the eligibility of your return request within 3 business days.

Ship the item back:

If your return is accepted, we’ll send you the return address and instructions on how and where to send your package.

Please Note: Items returned without authorization will not be accepted. We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.

4. Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund the full amount of your money. Orders can't be canceled once the parcel is shipped out.

5. Refunds

Refunds begin once a returned package has been confirmed back into our warehouse. Once confirmed, the refund will be credited back to the original payment method in about 14 days ( the actual processing time depends on your payment method and bank ).

The pictures of color-difference products may be different from the actual color under the influence of light, color temperature, and display parameters. Please take the real object as the standard. Thanks for your comprehension.

Thanks for making PawPawBark part of your lifestyle!